Privacy Policy yes8my
We at yes8my take our responsibility to protect every user's personal information seriously. This document explains in detail how we handle your data — from collection through to storage and protection.
Our Commitment
Six Data Protection Principles
Every action we take regarding user data is guided by the following core principles. These are not just policies — they are our daily practices at yes8my.
Layered Security
Your account and transaction data are protected with industry-grade encryption. Every connection to the yes8my platform uses secure protocols to ensure information is not exposed to unauthorised parties. 🔒
Full Transparency
We clearly inform you what data is collected, what it is used for, and how long it is retained. There are no hidden agendas in data management at yes8my.
Control in Your Hands
You have the right to access, correct and request deletion of your personal data at any time. Privacy-related requests are handled through our 24/7 support channels.
Minimum Collection
We only collect data that is genuinely necessary to operate yes8my services. No excessive information is requested from users without clear and valid justification.
Not Sold to Third Parties
yes8my users' personal information is not sold, rented or shared for marketing purposes to any third party without your explicit prior consent. ✅
Licensing Compliance
yes8my's data handling complies with the international licensing requirements under which we operate. Our privacy standards are reviewed regularly in line with the latest developments.
Full Terms
Full Privacy Policy
Effective from 1 January 20261. Introduction
yes8my ("we", "our platform" or "yes8my") is an online casino and sports betting platform operating under international licensing. This Privacy Policy ("Policy") describes how we collect, use, disclose, retain and protect your personal information when you use the website, services and all related functions provided by yes8my.
By registering an account, using the platform or any yes8my services, you are deemed to have read, understood and agreed to be bound by this Privacy Policy. If you do not agree with any part of this Policy, you are advised not to continue using the platform.
The yes8my platform may only be used by individuals aged 21 years and above. We do not knowingly collect information from individuals below that age limit. If we find that such information has been collected without our knowledge, it will be deleted immediately.
2. Information We Collect
yes8my collects personal information in the following circumstances:
a) Information you provide directly:
- Full name as stated on your identity card (MyKad) or valid identity document
- Email address and mobile phone number
- Date of birth (for age verification 21+)
- E-wallet account number (Touch 'n Go eWallet, DuitNow) or banking details for deposit and withdrawal purposes
- Account password (stored in encrypted form)
- Any information you voluntarily share through the customer support form or live chat
b) Information collected automatically:
- IP address and general geolocation data
- Device type, operating system and web browser version
- Session data such as pages visited, session duration and navigation patterns
- Transaction information including deposits, withdrawals and betting history
- Cookie data and equivalent legitimate tracking technologies
c) Information from third-party sources:
- Approved identity verification service providers
- Payment processors that handle your deposit and withdrawal transactions
- Analytics service providers that help us understand how the platform is used
3. Purposes of Using Personal Information
Your personal information is used by yes8my for the following purposes:
- Creating and managing your user account on the yes8my platform
- Processing deposits via Touch 'n Go eWallet, DuitNow, FPX Online Banking and cryptocurrency (USDT, BTC, ETH), and withdrawals within 5–30 minutes
- Verifying user identity to ensure compliance with the 21+ age requirement and licensing requirements
- Providing 24/7 customer support via live chat and email in Bahasa Melayu and English
- Sending promotional information, bonus offers and service updates (subject to your communication preferences)
- Detecting and preventing fraud, money laundering and unlawful activity
- Complying with legal obligations and international licensing requirements
- Improving the user experience and developing new platform features
- Analysing usage patterns for overall service improvement purposes
We will not use your personal information for any other purpose without obtaining your consent first, except where required by law or court order.
4. Legal Basis for Processing Data
yes8my processes your personal information based on one or more of the following legal bases:
- Consent: When you register an account and agree to the Terms & Conditions and this Privacy Policy
- Contract performance: Processing necessary to fulfil our obligations to you as a registered user
- Legitimate interests: Including fraud detection, platform security and internal analytics
- Legal compliance: When we are required to disclose data by a competent authority or licensing body
5. Disclosure to Third Parties
yes8my may share your personal information with selected third parties in the following limited circumstances:
- Payment processors: E-wallet, online banking and cryptocurrency platform providers that process your financial transactions
- Technology providers: Cloud infrastructure and security service providers that help us operate the yes8my platform
- Game service providers: Gaming companies that provide slot, live casino and sports betting content may receive session data required for their technical services
- Legal authorities: Where required by court order, authority directive or relevant licensing body
- Analytics providers: Anonymised analytics services that help us understand platform performance
All third-party partners we work with are bound by strict data confidentiality agreements. Your information is not sold or shared for third-party marketing purposes.
6. Data Retention and International Data Transfers
Your personal information is stored on servers operated by yes8my and approved cloud infrastructure providers. Data may be stored or processed outside Malaysia in line with the operational requirements of our international platform.
Any cross-border data transfers are carried out with appropriate safeguards, including data transfer agreements that comply with international standards. We ensure that a level of data protection equivalent to or exceeding local standards is maintained regardless of where data is stored.
Transaction records and user account data are retained for the period required by applicable licensing and legal requirements, typically no less than five years after account closure.
7. Use of Cookies
yes8my uses cookies and equivalent tracking technologies to improve the platform experience. The cookies we use include:
- Session cookies: Required for login authentication and account security — cannot be disabled
- Preference cookies: Store your language preferences, display theme and personal settings
- Analytics cookies: Help us understand how users interact with the platform for improvement purposes
- Security cookies: Detect suspicious activity and protect accounts from unauthorised access
You can manage cookie settings through your web browser settings. Disabling certain cookies may affect the functionality of some parts of the yes8my platform.
8. Data Security Measures
We implement multiple layers of technical and organisational security to protect your personal information from unauthorised access, alteration, disclosure or loss:
- Data encryption in transit using the latest TLS protocols
- Data encryption at rest for sensitive account and financial information
- Strict access controls with multi-factor authentication for internal systems
- Continuous security monitoring and regular audit reviews
- Privacy and security awareness training for all staff who handle user data
- Clear and practised security incident response procedures
While we make every effort, no security system can guarantee absolute protection. We encourage users to use strong passwords and not share their yes8my login details with anyone.
Your Rights
yes8my User Rights
As a registered user, you have the following rights regarding your personal information on the yes8my platform. Requests can be submitted through our 24/7 support.
Right of Access
You have the right to request a copy of the personal information we hold about you. We will provide that information in a readable format within a reasonable time after the request is received.
Right of Rectification
If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update some information directly through your yes8my account profile settings.
Right of Erasure
You may request the deletion of your personal data under certain circumstances. However, there are legal limitations and licensing requirements that may prevent complete deletion in certain situations — we will inform you clearly of any such limitations.
Right to Restrict Processing
Under certain defined circumstances, you have the right to request that we limit how we process your personal data while a dispute or request is being resolved.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes or for purposes based on our legitimate interests that do not override your rights and freedoms.
Right to Withdraw Consent
Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of processing that took place prior to the withdrawal. 🛡️
9. Links to Third-Party Websites
The yes8my platform may contain links to third-party websites or services in certain contexts such as payment providers. This Privacy Policy applies only to the yes8my platform and does not cover the privacy practices of any third-party website or service. We encourage you to read the privacy policy of any website you visit.
10. Changes to the Privacy Policy
yes8my reserves the right to modify this Privacy Policy at any time in line with operational changes, legal requirements or industry best practices. Any significant changes will be communicated to registered users via email or an in-platform notice at least seven days before the changes take effect.
The latest version of this Privacy Policy is always available on this page. The "Updated" date at the top of the document indicates the last time changes were made. Continued use of the yes8my platform after any changes take effect is considered your acceptance of the updated Privacy Policy.
11. Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact the yes8my privacy and data protection team through the following channels:
- 24/7 live chat within the yes8my platform — fastest response
- Email: [email protected]
- Support available in Malay and English
We aim to respond to every privacy-related enquiry as promptly as possible. For formal requests such as data access or deletion, please clearly state in your message the type of request being made along with your yes8my account username.
FAQ
Questions About the Privacy Policy
Answers to questions frequently asked by users regarding personal data management at yes8my.
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